Shipping policy

Thank you for shopping at ReworkHaus! We want to make sure your items reach you as quickly and safely as possible. Below are the details of our shipping policy.

1. Domestic Shipping (United Kingdom)

We are delighted to offer Free Delivery on all UK orders—no minimum spend required.

Order Processing Time: All orders are processed within [e.g., 1–3 business days]. Orders are not processed or shipped on weekends or bank holidays.
Estimated Delivery Time: Once dispatched, orders typically arrive within [e.g., 2–4 business days].
Carrier: We primarily ship via [e.g., Royal Mail / Evri].

Please note: During peak holiday seasons or promotional events, processing times may be slightly extended. If there is a significant delay in the shipment of your order, we will contact you via email.

2. International Shipping

We currently offer international shipping to select destinations outside of the UK.

International Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Time: International deliveries generally take [e.g., 7–14 business days], depending on the destination country and local customs processing.
Customs, Duties, and Taxes: ReworkHaus is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email. If your order is sent via a trackable service, this email will include your tracking number. The tracking link will become active within 24 hours.

4. Incorrect Shipping Addresses

Please double-check your delivery address at checkout. ReworkHaus cannot be held responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake in your shipping details, please email us immediately at [your support email] and we will do our best to correct it before dispatch.

5. Damages and Lost Packages

If you receive your order damaged, or if your package has been lost in transit, please contact us immediately at [your support email].

Please save all packaging materials and damaged goods, and take a photo if possible, so we can file a claim with the courier and arrange a replacement or refund for you.